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Privacy Policy

Effective Date: September 1, 2025

At Halo, protecting your personal information is important to us. We know that sharing your personal information requires trust, and we take this responsibility very seriously and with the utmost care. The purpose of this policy is to explain, with complete transparency, how your information is collected, used, shared, and protected.

1. How We Collect Your Information

We collect only the information that is necessary, and always in a secure manner, using the following tools:

  • Registration form on our website

Every piece of information is collected with care, respecting your privacy.

2. What Information We Collect and Why

Here is the personal information we may collect:

  • First Name
  • Last Name
  • Date of Birth
  • Email Address
  • Phone Number

This information allows us to:

  • Contact you after your initial request
  • Better understand your needs and offer you personalized, tailored service
  • Create your file if you begin working with us
  • Facilitate smooth communication between you and our team
  • We collect only what is necessary, and solely for the purpose of providing you with the best possible support.

3. Who Has Access to Your Information

Only those who need it for their work will have access to your information, including:

  • Mental health professionals (psychosocial workers, psychologists, psychotherapists, etc.)
  • Authorized administrative staff, only when necessary

Each of these professionals is required to adhere to strict confidentiality rules.

4. How Your Information Is Protected

We make every effort to ensure the security of your data. This includes technical and organizational measures designed to prevent unauthorized access, loss, or misuse of your information.

However, as with any transmission of information over the Internet, there is always a risk. That is why we encourage you to remain cautious, and we are available to answer any questions you may have on this subject.

5. Your Rights

You have rights, and we’re here to help you exercise them:

  • Access your personal information
  • Request a correction if any information is inaccurate or incomplete
  • Withdraw your consent to the use of your data (subject to our legal obligations)
  • File a complaint or ask a question to our Privacy Officer

To contact us:

Privacy Officer

Name: Karelly Sanabria Perez
Email: info@haloclin.com

At Halo, we are committed to prioritizing reliable technological tools and rigorous practices to ensure the protection of your personal information. Although we do everything possible to ensure its security, online data transmission always involves some risk.

Thank you for your trust. Rest assured that we take great care with the information you choose to share with us.